nurse with patient looking at materials

Our Commitment to Accessibility Planning

The Accessibility for Ontarians with Disabilities Act (AODA) “improves opportunities for people with disabilities and provides for their involvement in the identification, removal and prevention of barriers to their full participation in the life of the province (AODA 2005) “. The goal is accessibility for all by 2025 through the development of standards and enforcement mechanisms.


CPDMH has created a multiyear Accessibility Plan to improve access to patient care in a consistent manner throughout the organization and to ensure compliance with this legislation.


At CDPMH, we are committed to:


  • Our values of Accessible Services

  • An accessibility policy implemented to affirm and protect the right to health care and treatment that is compassionate, accessible, consistent and respectful

  • The establishment of an Accessibility Committee

  • Ensuring hospital by-laws and policies are compliant with accessibility standards

  • The continuous improvement of access to facilities, policies, programs, practice and services for patients and their family members, staff, health care practitioners, volunteers and members of the community regardless of disability

  • Continuous improvement of its accessibility plan through comprehensive annual reviews, periodic staff and patient surveys and the participation of people with disabilities through individual review of the Plan 

Read the CPDMH Accessibility - Customer Service Standards Policy

Read the CPDMH Accessibility Employment Standards Policy
Read the CPDMH 2023 to 2027 Accessibility Standards Multi-Year Plan
Read the Accessibility Plan Update 2023

Read the Accessibility Standards Training Manual


To assist the Carleton Place & District Memorial Hospital in ensuring that the delivery of goods and services to those with disabilities is provided in an effective and timely manner, patients, residents and staff are invited to provide their feedback:


Download the CPDMH Accessible Customer Service Feedback Form
Brad Harrington, President & CEO
Tel: 613-253-3825

Contact the President and CEO:

Carleton Place & District Memorial Hospital

211 Lake Ave E

Carleton Place, ON  K7C 1J4 

Email: cpdmh.info@mrha.ca


The President & CEO or designate will respond either in writing, in person, e-mail or telephone acknowledging receipt of feedback and will set out the action to be taken in response to any complaints. A response will be provided within twenty-one days. Our feedback process is accessible to persons with disabilities by providing or arranging for provision of accessible formats and communication supports, free of charge, upon request.