RIGHTS
Patients have the rights to:
~Be treated with respect and courtesy.
~Be assured of privacy, confidentiality and security
of personal health information.
~Access to their medical record.
~A coordinated health care plan.
~Expect a safe, accessible environment that is free
of prejudice, harassment or abuse.
~Know the names and roles of health care
providers involved in their direct care.
~Participate in all decisions regarding diagnosis,
treatment and discharge planning.
~Be made aware of the formal complaint policy.
~Make informed choices to consent or refuse
treatment and to be made aware of the
implications and risks of such decisions.
~Have questions and concerns answered in terms
that they can understand.
~Be given a summary of costs of
treatment/appliances which are their responsibility
to pay.
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RESPONSIBILITIES
Patients are expected to:
~Participate with the health care providers in
planning treatment, rehabilitation and discharge.
~Accept responsibility for decisions that they make
about treatment of care, or no treatment of care.
~Ask questions and share relevant and accurate
information with the care providers.
~Identify a spokesperson with whom the staff can
communicate or provide a valid power of
attorney in the event that they cannot make
decisions for themselves.
~Express any concerns they have over care or
treatment.
~Take care of personal property and valuables
and send home anything that is not necessary.
~Treat staff members, other patients and their
families with respect.
~Recognize that the needs of other patients may
sometimes be more urgent than their own needs.
~Respect hospital policies and property.
~Pay for billable treatment/appliances.
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