May 4, 2011
I am writing to bring to your attention the outstanding care my mother received when we brought her to your emergency department, when she was suffering from an acute memory loss. The doctor handled a difficult and delicate situation with empathy and compassion. Her communication with my mother and my family was superb. The doctor kept us fully informed and made excellent suggestions for ongoing treatment and for follow-up. The nurse working with the doctor was caring, informative and helpful.
I cannot say enough about how these two health professionals handled a challenging situation and I have so much respect for them both. Could you please pass on our thanks and appreciation.
On the way back from our church camp, …, the pain in my side got worse and worse. I was able to get to the Carleton Place Hospital and I was treated within a short period time and received great care by the Emergency Staff. My family came to get me and take me home ...
In the early hours of Saturday morning, the pain got much worse and other symptoms got my attention. This time my husband drove me to your hospital where I was immediately treated with IV ... The nurse also found a place where my husband could rest in a lazy boy so he could get some shut eye, which he did. After many hours I was freed to go with a rec to come back for an ultrasound. Tuesday, I returned and the results were in and I did not have to wait hours and hours (as I have done in many of Ottawa's hospitals). More meds were prescribed and I was on my way again.
My fourth trip, I was given information that would set my mind at ease.
I must say the staff at the Carleton Place Hospital are TOPS. Courteous, helpful, knowledge and patient with someone who isn't normally.
Thanks again to everyone from those who made my stay something to cheer about.
My husband was at the Carleton Place Hospital for a surgical procedure with Dr. James. He asked me to send you an email commending the staff of the OR/RR. Everyone was professional, helpful and extremely pleasant. In a day when healthcare workers are being stretched to their limit, it is nice to see such a positive morale. Please pass on our thanks and appreciation to all the members of the team. J. Gibbons
On December 26, 2010, my husband brought me to the emergency department at your Hospital.
I was in a lot of pain, very high fever, no energy, coughing and generally feeling miserable.
I was so relieved when the Nurse saw me within minutes of my arrival at approximately 7 a.m. He was attentive and sympathetic. I was processed and seen by an initial Doctor very quickly. That Doctor whose name I don’t remember was going off shift so she passed my case along to another doctor.
Again I was seen quickly by the doctor and went over the history that the previous Doctor had taken. The doctor quickly assessed that I may have two separate things going one, one being the stubborn cold/virus that started December 5, 2010 but the level of pain, fever, etc made the doctor suspicious that it was either my gall bladder or pancreas. In any event a chest x-ray & blood work confirmed the preliminary diagnosis. I was very relieved when I started an antibiotic since the chest x-ray showed bronchitis ... In the meantime, I was kept informed of what was happening. It was arranged for me to get an ultrasound at Queensway-Carleton Hospital ...
I did have the ultrasound at 2 p.m. as arranged. The ultrasound showed that it was my liver. I have multiple cysts in my liver and one fairly large one was infected. A CT scan with dye was then ordered to give the Doctors a better look at my liver. I was then admitted from December 26-30th as they decided to start treating the cyst with antibiotics until the doctors could figure out why this cyst was infected. I have been on antibiotics since and since being released I have had to return to Queensway-Carleton Hospital for another ultrasound and to the Civic Campus to see an Infectious Disease Doctor. I am being well cared for by the doctors and on January 26th I meet with a surgeon.
This was all quite a shock for me and my family but we are all optimistic that everything will be fine and eventually this will just all be a bad memory.
I did want to truly thank both the doctor and the nurse for their care and being as thorough as I was feeling so awful and vulnerable that day. I admire the incredible work that Doctors and Nurses do every day with very stretched resources. I am a huge advocate of public healthcare and I wish more attention was paid by the public to make sure that hospitals and staff have the necessary resources they need to deliver the excellent care you do.
So thank you again. As a small token of my appreciation I have enclosed a donation to the hospital.
We wish to recognize the staff of yours/our Hospital on June 11, 2010. Our father, and cherished family member, was rushed to your Emergency Room mid day in the attempts to revive him. The paramedics were nothing short of outstanding when they handed him over to the care of your staff.
Despite the expertise and competency of all those involved our father succumbed to his heart attack. The physician surrounded by nurses and other health care professionals demonstrated their true competency and compassion. The health care system may be broken in many respects but the professionals that we have noted make it function to a high degree of efficiency and standards.