PAYMENTS

It is hospital policy that payment for preferred accommodation, ambulance fees, appliances, and other uninsured procedures is due at the time of service (or discharge).  We will issue a receipt upon payment of account.

We accept Visa, MasterCard, and American Express, and can process the payment over the phone at 613-253-3811.  We also accept personal and certified cheques.  Cheques can be made payable to the Carleton Place & District Memorial Hospital, attention Finance Department.

If you plan to pay by Interac (debit card) or by cash, you may come to the hospital at any time and make your payment.  Between 8:00 am and 4:30 pm you can pay your account in the Finance Office.  At other times, your payment will be accepted in Patient Registration.

If you cannot immediately pay your account, please contact Financial Services at 613-253-3811 immediately, so that we can make suitable arrangements.

SOME INFORMATION ABOUT YOUR INVOICE

This invoice is a complete record of changes during your stay.  You might find the invoice a bit confusing, as amounts due from OHIP, the Ministry of Health, your insurance company, and you are all listed.  However, we think it’s important to provide you with a complete record.

For your convenience, we have highlighted the amount that you owe on your account.

The following are some frequently asked questions about the invoice and payment.

Ambulance Charge:

The Ministry of Health and Long Term Care sets a charge of $240 for using an ambulance.  This amount is reduced to $45 if:

• You are a resident of Ontario with a valid Ontario Health Card, AND
• Using the ambulance was medically necessary (usually determined by the attending physician).

If you are not an insured resident, or if using an ambulance was not medically necessary, the hospital is required to charge you the $240.

Who pays the $45?

The $45 is payable by you, unless:

• You were receiving HOME CARE when you were transported to the hospital.  If this applies to you, please forward your statement to your Home Care Worker.
• You are on SOCIAL ASSISTANCE or DISABILITY ASSISTANCE. If this applies to you, please forward your statement to your Case Worker for validation and return to Carleton Place Hospital Finance Department.
• You were hurt at WORK and came to the hospital by ambulance DIRECTLY FROM WORK, then your employer pays the $45 directly to the Hospital.  If you need an ambulance for the same injury later on, the charge is paid by WSIB.

IN ALL OTHER CASES, you are responsible for paying the $45 fee.