Compliments and Concerns
CPDMH’s Patient Relations service is here to support our patients and families. Our goal is to provide you with care and caring than enhances your overall experience. We are available to assist you with any questions, concerns or compliments you have. You can read our Patient Relations Program policy.
Please contact Rachel de Kemp, Chief Nursing Executive at 613-253-3827 or email firstname.lastname@example.org, or by mail to:
Carleton Place & District Memorial Hospital
211 Lake Avenue East
Carleton Place, ON K7C 1J4
If you have been discharged from the hospital, please provide us with your feedback in one of the following ways:
- “We Care What You Think” surveys are available in every unit in the hospital
- After being released from the hospital, you may receive a survey in the mail. We participate in continuous patient satisfaction surveys and the Board of Directors reviews the results. Your input helps us improve our care.
Your compliment or concern will be acknowledged within 72 business hours of receipt, indicating the initial course of action and an expected period of investigation and response. Patient feedback is key to evaluating services and ensuring change that enhances quality care.
If you feel your complaint is not resolved, you may also contact Ontario's Patient Ombudsman's office at 1-888-321-0339. For more information, visit www.patientombudsman.ca or download a brochure.